Why Digital Vehicle Inspection Increases Efficiency in Service Centers
A digital vehicle inspection tool in your service center dramatically reduces costs and improves productivity. Using the technology is simple and will ensure that your technicians perform accurate checks on your vehicles. This is important because it lets you ensure that your customers receive the best possible care. It also gives you the flexibility to communicate with your customers in a safe, convenient and socially distant manner.
Create a Digital Vehicle Inspection
Using digital inspection software has become an integral part of the modern vehicle repair industry. The software helps service centers address customer concerns and provides detailed information that empowers technicians to perform repairs quickly. It also supports other key performance indicators.
The “Vehicle Health” report, generated automatically, gives customers an accurate view of the work they need to be done. It also explains the specific repairs they require. This report is more effective than paper ancestors, which can be inaccurate and difficult to understand.
Using digital vehicle inspection software in your shop can help you build relationships with your customers. It enables you to gain their trust and make them feel comfortable coming back to you for future repairs. It also improves your productivity.
Offer Safe, Socially Distant, Transparent, And Convenient Communication
Putting a digital vehicle inspection camera on your service bay may be the best way to ensure a quick turnaround on repair work and a happy customer. There are several reasons to do so. The most obvious is that it puts customers at ease. The other benefits of a DVI include increased customer loyalty and improved customer satisfaction. The benefits mentioned above are not limited to the customer; the business can also see a spike in productivity. A DVI can be easily incorporated into a shop’s workflow. It’s a great way to keep a finger on the pulse of efficiencies in real-time.
As mentioned above, best-of-breed technology allows for a full-screen, high-res view of the vehicle. This makes it easier to view the vehicle’s most important parts and make the appropriate repair recommendations. As mentioned earlier, the user can also search for images using the camera. Aside from being an excellent and engaging gimmick, the camera is also a convenient way to record and savor customer interactions. For instance, a DVI can be used to create a video or picture of the vehicle, as mentioned above, and save it later, should the hiccup occur. Similarly, a DVI can be a helpful tool when a technician must locate all the work mentioned above.
A digital vehicle inspection camera can also be used for many other purposes. A DVI can be a helpful communication channel for customers and employees. For instance, a DVI can be a handy reminder to a driver who is hesitant to pull into the bay. It can also be a convenient means of relaying information to a service advisor on a call.
Improve Productivity And Reduce Cost
During the inspection process, the technician uses the DVI software to access detailed information on the vehicle. This includes its history, repairs, and recommended improvements. The efficiencies of this data-driven process translate to greater profitability.
It also helps you optimize maintenance planning and repair schedule. It provides a streamlined approach to ordering parts. With a comprehensive list of vehicle information, you can quickly spot faulty part patterns and anticipate upcoming breakdowns.
In addition, the DVI software is also designed to improve productivity by tracking technician time spent on repairs. This allows you to better manage your workforce and prioritize your most critical jobs.
This software’s best feature is that it is available to you on any smart device. This includes smartphones, tablets, and laptops. These devices allow the technician to see the vehicle without leaving the bay. This gives you a better customer experience.
Applications hosted in the cloud help the digital vehicle inspection process. By doing this, you can streamline your business processes and save time and money. Included in this is the multi-point inspection template created to guarantee reliable, high-quality reports.
The multi-point inspection template is designed to provide you with the most critical repairs and upgrades in a single report. These include templates highlighting essential maintenance and a section for customers to review their recommendations. You can also customize the pieces according to your company’s needs.
The digital inspection process is a great way to streamline your processes and improve customer service. It also helps you to keep your standard operating procedures in order. This is the easiest and most practical way to increase customer satisfaction.
