If you have the Xfinity Flex box, you may be experiencing trouble with the streaming service. The problem is most likely caused by an error code called ENT-22013. To resolve this problem, you must follow these steps:
First, you must check your cable connection. Tightening the connections may fix the problem. If this doesn’t work, contact customer support or try rebooting the device. Also, make sure that the cable connections are finger-tight. Several of these errors are caused by faulty boxes and should be checked by a technician. However, if these steps don’t resolve the issue, you can try contacting Xfinity.
Another solution is to power cycle your Xfinity Flex box. The process takes 15 minutes, and it is recommended that you restart your device after a few hours. In case you have a problem with voice control, you can try using a Flipper universal remote. This remote is compatible with all Xfinity IR infrared boxes. Once the device restarts, you can access the program guide, which may take 40-45 minutes to appear.
If the problem persists, contact Comcast. They can check the status of your account and make necessary payments to resolve it. If you still have a bill outstanding, the fastest solution is to make the necessary payment. If the error still persists, you may need to reset the Xfinity TV Box. To do this, unplug it and wait ten seconds before plugging it in. Then, press and hold the power button for two seconds. Once the TV restarts, the error should be gone.