There are many different ways to contact Amazon regarding an order. First, you can request a callback. Upon request, you will be asked a series of questions to make sure you’re an actual human. A representative will then call you to resolve your concern. If you’d like a callback, Amazon will send a verification text to your phone, which you must read and reply to before talking to a representative. If possible, you should have as much information as possible when calling. Have the order number handy and a list of products in your order.
Scammers impersonating Amazon employees
Beware of scammers impersonating Amazon employees when you call them to place an order. These callers claim to be from the online retailer, but they are in fact scammers trying to steal your personal information. While Amazon departments may occasionally call customers, they will never ask for personal information, ask for remote access, or offer an unexpected refund. The BBB warns consumers about these scams.
Likewise, be wary of telemarketers impersonating Amazon employees. While Amazon employees may make outbound calls, it is highly unlikely that they will ask for your credit card information, account login details, or even ask for remote access to your computer or device. If you receive such a call, you should hang up immediately and report it to Amazon. Likewise, if you receive a suspicious email or phone call, report it to Amazon. They will investigate the issue and take action to remedy the situation.
Scammers impersonating Amazon employees are a growing problem. Some UK households are receiving calls from an unknown number. The caller claims to be an Amazon employee and asks them to press a number on their keypad. However, customers are urged not to press any buttons, and to hang up instead. This is a scam designed to get victims to divulge personal information and/or credit card numbers.
Avoiding unsolicited emails from Amazon
If you are getting unsolicited emails from Amazon about an order, you’re not alone. The Amazon customer service system is constantly changing, and while it was once nearly impossible to opt out of receiving unsolicited messages from sellers, that has changed. Now, sellers can block unsolicited emails from shoppers by using feedback software, such as Feedback Genius. This software will block messages for opted-out shoppers, but it won’t prevent the messages from reaching a plethora of other buyers.
You can use email filters to avoid receiving emails from Amazon about your order. Most email services will allow you to automatically filter emails, but if you want to control your emails, you will have to configure your settings. To block unsolicited messages from Amazon, go to the customer account pages and click on the settings button. You will need to follow the steps in sequence to make these changes. After you have finished making your changes, you will not receive any unsolicited messages from Amazon.
Be wary of Amazon phishing emails. This scam may appear as an email requesting you to verify your account details. In most cases, Amazon will not ask for sensitive details through unsolicited emails. If the email asks for your credit card number, bank account number, or password, it’s probably a fake. Luckily, there are many ways to protect yourself from these unsolicited emails.
Reporting suspicious emails to Amazon
If you receive an Amazon email that looks strange, it’s time to report it. Whether it’s a phishing attempt or an email that asks for personal information, the company wants to hear from you. Here are a few ways to spot an Amazon phishing attempt:
First, you should make sure that you’re not clicking on the link in the email. This is a common phishing trick, and they’re designed to compromise your device, account, or personal information. To make sure you’re not clicking on a fake website, look at the email’s header. Modern browsers show this in the bottom-left corner of the window. If you’re still unsure, you can print a copy of the email and attach it to your report.
In addition, suspicious emails may contain language or typos that are unfamiliar to you. If an email claims to offer a prize, it’s probably a spoofing attempt. You should report suspicious emails to Amazon and unsubscribe from any other service you may be using. The company uses sophisticated spam filters to block spoofing emails, but you should still report suspicious messages to Amazon. By doing so, you’ll be sure that Amazon is dealing with legitimate emails and will only deal with them through your account.